Once your package has been shipped, you will receive an email with your shipment number. This shipment number allows you to track the shipping status of your order directly on the shipping service provider's website.
Deliveries are only possible at delivery addresses in Germany, Austria, Switzerland and countries of the European Union.
Germany and Austria: free Shipping from 39€ purchase order value // 4,95€ 39€ order value
European Union: free Shipping from 80€ order value // 9,95€ 80€ order value
To exchange an item, we would ask you to request a return request for the item. You can do this easily and quickly with our return form, that you find here: Https://www.lotuscrafts.eu/widerrufsrecht/ruecksendungen At the same time you can order your desired item from us. Once your returned item has arrived, we will issue you a credit note.
If you are not completely satisfied with an article from us, you can send it back to us from Germany and Austria within 30 days free of charge. For returns from other EU countries as well as Switzerland, the return costs are borne by the customer. On the delivery note you will find all instructions for a fast and smooth return. If there are any questions, our Support Team will be happy to help you! All necessary legal information about you will find your right of withdrawal here.
Please give us some time for the careful processing of returns, we will process your returns after arrival at our warehouse but of course as soon as possible and you will receive your return via the payment method used during the purchase in the online shop within a maximum of 14 days.
Yes, we offer a discount of 10% for trained yoga teachers (no minimum order value). So you can use the" Yoga Teacher discount": please create a customer account with us first. Then you send us your proof of education by e-mail to email@example.com. after activation you will receive a feedback from us, so you know that you can start now. The discount is then automatically deducted at the cash desk. Important: please pay attention to the Activation wait, because we can not grant discounts on already paid orders.
Yoga studios and meditation centers have special price conditions with us. Please contact us by e-mail with the details of your studio and your Homepage. We take a quick look at your Studio / Center online and contact you with the conditions. Discounts for commercial bulk orders (medical practices, kindergartens, schools, Hotels, etc.) are also possible. Do you need our meditation cushions for your practice or other exercise space etc.? For our commercial customers we have particularly attractive offers. We will be happy to make you an individual offer with discounts of 20-30% depending on items and quantities. For an individual Offer please use our contact form, we look forward to your request!
You are a Retailer, have your own Shop and are interested in our range? We would be happy to be included in your Shop. Please contact us at firstname.lastname@example.org and we can discuss details.
Please contact us directly with your press request via e-Mail this address. We will process your request as soon as possible.
Here you'll find a list of frequently asked questions.